Are the products sold on Adifah original?
The products sold on ADIFAH are all 100% original, purchased directly from the official distributors. These personally verify the authenticity and origin of each product.
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Payment and delivery
Who delivers my package? To deliver your package as quickly as possible, this will be done with DHL, Bpost (Belgium) or FedEx.
What is the status of my order?
We're glad you placed an order with us! The next working day after your order you will receive an e-mail from us with Track & Trace information. With this information you can track your package.
Can I cancel / change my order?
In order to be able to deliver your order as quickly as possible, we will immediately start working on it! So there is only a very short time frame in which you can cancel/change your order.
Did you place your order less than fifteen minutes ago? Please feel free to contact our customer service. We will then see if we can still cancel / change the order.
I received my order damaged / dirty. What now?
That may not happen! We are happy to discuss the possibilities with you. Please feel free to contact our customer service. Then we look for a good solution together.
I made a mistake in my address details. Can I still adjust this?
Did you make a mistake? Can happen! Please contact us as soon as possible. If your order has not yet been shipped, we can help you adjust your address details. However, once your order has been shipped, unfortunately there is nothing more we can do for you. Adifah is not responsible for these errors and cannot be held liable herein.
My package was returned to Adifah. Can I still receive it?
We are sorry that your order has been returned. If you still want your order, please contact our customer service. We will then get to work for you. If it doesn't work, you will of course get your money back.
My Track & Trace information indicates that my package has been delivered, but I have not received anything. Where is my package?
Thank you for placing an order with us! With the Track & Trace code you can see where your package has been delivered. If no collection point is indicated, it is possible that your package has been delivered to the neighbors. Do you have problems or do you have more questions about this? Please feel free to contact our customer service and we will be happy to help you.
Exchange and return
I have returned my order. When will I get my purchase amount back?
Once we have received your package, we will do our best to refund the purchase amount as soon as possible. This takes up to 14 days, but is usually much faster! You will receive the purchase amount back in the same way as you paid. Return Form
Your money not back after fourteen days?
Please feel free to contact our customer service. Have your order number and proof of delivery of the return at hand.
I have received a wrong item. How do I get the right item?
Oops, something went wrong while packing. We are happy to solve this for you! Feel free to contact our customer service. Then we will help you immediately.
You can return the wrong item to us free of charge. Once we have received the item, we will do our best to refund the shipping costs to you as soon as possible. This takes up to 14 days, but is usually much faster!
What is your delivery time?
Adifah strives to process orders as quickly as possible and in order of arrival. We aim to deliver within 2 to 5 working days after order confirmation, unless otherwise agreed. While we strive to deliver on time, unexpected events may cause delays. In the unlikely event that delivery is not made within 30 days, you can cancel the order.
